Payments & Credits4 min read
How to Dispute a Task Charge
If a charge looks incorrect, submit a dispute through your portal. Ops reviews every case and resolves it through the Dispute Center.
Submitting a dispute
If you believe a charge is incorrect, go to the Disputes tab in your client portal and submit a dispute. Include your Task ID and a clear description of the issue so ops can investigate quickly.
How ops reviews it
An ops team member will review your case, communicate with you through the Dispute Center, and issue a resolution. You'll be kept informed at every step.
How refunds are issued
Approved refunds are issued as platform credits, which you can apply to future tasks.
The 14-day window
Disputes must be submitted within 14 days of task completion, so review your completed tasks promptly and raise any concerns right away.